Return Policy

Last Updated: 9/6/2025

Overview

At PDAAS™, we want you to be completely satisfied with your purchase. If you're not entirely happy with your order, we're here to help with our comprehensive return policy.

Return Window

Standard Returns: 15 days from the date of delivery
Defective Items: 15 days from the date of delivery
All returns must be in original condition

Return Conditions

Eligible Items

Items must be returned in their original condition:

Unused and unworn
Original packaging intact
All tags and labels attached
No signs of wear or damage
Original receipt or order confirmation
No exceptions to original condition requirement

Non-Returnable Items

The following items cannot be returned:

Personalized or custom-made products
Sale or clearance items (unless defective)
Gift cards
Digital products
Items marked as "Final Sale"

Return Process

Step 1: Initiate Return

Log into your account
Go to "Order History"
Select the order you wish to return
Choose the items to return
Provide reason for return

Step 2: Return Authorization

We'll review your return request within 24 hours
You'll receive a Return Authorization Number (RAN)
Return shipping label will be provided (if applicable)

Step 3: Package and Ship

Securely package the item(s)
Include the RAN and return form
Use the provided shipping label
Drop off at any authorized shipping location

Step 4: Refund Processing

Returns are processed within 3-5 business days of receipt
Refunds are issued to the original payment method through Shopify
You'll receive email confirmation when processed

Shipping and Handling

Return Shipping Costs

Standard Returns: Customer pays return shipping
Defective Items: We cover return shipping costs
Wrong Item Received: We cover return shipping costs

Shipping Methods

Use the provided return shipping label
Track your return package
Keep shipping receipt for reference

Refund Information

Refund Timeline

Credit Cards: 5-10 business days
Debit Cards: 3-5 business days
PayPal: 1-3 business days
Bank Transfers: 5-15 business days

Refund Amount

Full refund of item cost
Original shipping costs (if applicable)
Sales tax refunded
Return shipping costs not refunded (unless defective)

Partial Returns

Partial refunds for multi-item orders
Proportional shipping cost refund
Individual item processing

Exchanges

Exchange Process

Follow the same return process
Note "Exchange" as return reason
Specify desired replacement item
Pay any price difference

Exchange Options

Same item in different size/color
Different item of equal or greater value
Store credit for future purchases

Damaged or Defective Items

Reporting Issues

Report within 48 hours of delivery
Include photos of damage
Provide detailed description
Keep original packaging

Resolution Options

Full refund
Replacement item
Repair (if applicable)
Store credit

International Returns

Additional Considerations

Extended processing times
Customs documentation required
Higher shipping costs
Currency conversion fees

International Shipping

Customer responsible for return shipping
Use trackable shipping method
Include all required documentation
Allow 2-4 weeks for processing

Store Credit

When Offered

Items outside return window
Partial returns
Customer preference
Special circumstances

Store Credit Terms

Valid for 12 months
Non-transferable
Cannot be redeemed for cash
Applies to full-price items only

Contact Information

For return assistance, contact us:

Support Email: support@pdaas.store
Billing Email: payments@pdaas.store
Phone: [Your Phone Number]
Hours: Monday-Friday, 9 AM - 6 PM EST

FAQ

Can I return items without a receipt?

Original receipt or order confirmation is required for returns.

What if I received the wrong item?

Can I return items purchased as gifts?

Gift returns require the original gift receipt and are subject to store credit only.

What if my item arrives damaged?

Report damage within 48 hours with photos. We'll provide a prepaid return label and expedite replacement.

PDAAS™ - Luxury Redefined